Frequently Asked Questions
Everything you need to know about your Lively experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for wearable devices?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund.
Are the Lively health sensors water-resistant?
Yes, our wearable devices are designed to be water-resistant, making them safe to wear in the shower or during light exercise. However, they should not be submerged in deep water.
How do I activate my new Lively service?
Activation is simple. You can follow the step-by-step instructions included in your package or visit our online activation portal to get started in minutes.
Do you offer international shipping?
Currently, Lively products and services are only available for purchase and use within the United States.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure online payment options like PayPal.