Returns & Exchanges
At Lively from Best Buy Health, we want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Visit our online returns portal or contact our customer support team to receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized shipping location or schedule a carrier pickup.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing